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SHIPPING & RETURNS

SHIPPING POLICY

Last updated: July 23, 2026

Free Shipping. Every Order.

No minimums. No hidden fees. No surprise charges at checkout. Shipping is on us — always.

Processing Time

Orders are processed within 1-2 business days of being placed. You'll receive two emails:

  1. Order confirmation — immediately after checkout

  2. Shipping confirmation with tracking number — once your order leaves the warehouse

Estimated Delivery Times | 7-14 business days

Delivery times depend on your location and product availability. Business days exclude weekends and holidays.

Where We Ship

We currently ship within the United States only. We're working on expanding to Canada and beyond — stay tuned.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Use it to monitor your delivery every step of the way.

If your tracking hasn't updated in 5+ days, contact us through the Contact page and we'll look into it immediately.

Multiple Items in One Order

Some orders may arrive in separate packages. If your products ship from different warehouses, you'll receive a separate tracking number for each shipment. Don't worry — you won't be charged extra for split shipments.

Shipping Address

Double-check your shipping address before placing your order. We're not responsible for packages delivered to an incorrectly entered address.

If you notice a mistake after placing your order, email us immediately. If your order hasn't shipped yet, we'll update the address. If it's already shipped, we'll do our best to help but can't guarantee a correction.

Lost or Stolen Packages

We're not responsible for packages marked as delivered but lost or stolen after delivery. If your tracking shows delivered but you haven't received your order:

  1. Check around your property and with neighbors

  2. Wait 24 hours — carriers sometimes mark items delivered before they arrive

  3. Contact us and we'll help file a claim with the carrier

Questions?

Email us through the Contact page. We answer fast.

RETURN & EXCHANGE POLICY

Last updated: July 23, 2026

Our Promise

We want you to love what you buy from Anorvian. If you don't, we'll make it right — no runaround, no hoops, no fine print designed to wear you down.

Return Window

30 days from delivery. That's it. You have a full month to decide if a product earns its place in your routine.

What Qualifies for a Return

  • Product is unused and in its original packaging

  • Proof of purchase (your order number is fine)

  • Original shipping costs are non-refundable

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened:

  • Sleep masks (silk, heated, weighted, Bluetooth)

  • Mouth tape

  • Nasal dilators and breathing clips

  • Chin support straps

  • Any product worn against the face or body during sleep

Unopened and sealed versions of these items can still be returned within the 30-day window.

Damaged or Defective Products

If your product arrives damaged or stops working due to a manufacturing defect:

  • Contact us within 7 days of delivery with a photo and your order number

  • We'll send a free replacement — no return required

  • No shipping fees, no restocking charges, no questions asked

How to Start a Return

  1. Email us through the Contact page with your order number and the item you'd like to return

  2. We'll send you a return shipping label within 24 hours

  3. Pack the product securely in its original packaging and ship it back

  4. We'll inspect your return and process your refund within 5 business days

  5. Refunds go back to your original payment method

Refund Timing

Once we process your refund, it typically takes 3-5 business days to appear on your statement, depending on your bank or card issuer.

Exchanges

We don't do direct exchanges — here's why: it's slower and more complicated for you. Instead:

  1. Return the original item for a full refund

  2. Place a new order for what you actually want

  3. You get the right product faster, and your money isn't tied up waiting

This also means if a different color or size is what you're after, you can order it immediately without waiting for us to process the return first.

Partial Refunds

In rare cases — like items returned with missing packaging, accessories, or signs of use beyond what's needed to evaluate the product — we may issue a partial refund instead of a full one. We'll always tell you why and never deduct without explaining.

Return Exceptions

If something falls outside this policy — a return past 30 days, an opened hygiene item, or a unique situation — contact us anyway. We're human, we understand things happen, and we'll do our best to find a fair solution.

Need Help?

Email us through the Contact page. We answer fast and we don't make you repeat your order number three times.

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